Your data stays yours.

1 Data We Collect

When you use our services, we may collect the following information to deliver and improve our AI configuration services:

• Name and contact details (email address, phone number) provided during booking or enquiry
• Mac hardware information (model, chip, RAM, storage) required for AI configuration
• Service preferences and tier selection
• Communication records related to your service request
• Payment information processed securely through third-party payment providers

2 Local AI Processing

This is the core of our privacy promise. Every AI tool we install and configure on your Mac processes data entirely on your local machine.

• All AI models (Ollama, Llama, Mistral, Whisper, Stable Diffusion, etc.) run 100% locally on your Apple Silicon hardware
• Your documents, conversations, images, and audio never leave your machine during AI processing
• No data is sent to external AI cloud services (OpenAI, Google, Anthropic, etc.)
• AI inference happens on-device using your Mac's Neural Engine and GPU

3 No Cloud Dependencies

Unlike most AI services that require cloud connectivity and send your data to remote servers, HKMAC AI workstations are designed to operate fully offline.

• No API keys or cloud subscriptions required for core AI functionality
• No telemetry or usage data sent to any external service
• Your Mac can run AI tasks without an internet connection
• Model updates are downloaded at your discretion, not pushed automatically

4 Service Data

When you book an assessment or service appointment through our website, we collect information necessary to deliver our service:

• Booking details provided through Cal.com (name, email, preferred date and time)
• Hardware specifications you share during the assessment
• Service configuration preferences and requirements
• Enquiry form submissions (name, email, message content)

This information is used solely to schedule and deliver our AI configuration services. We do not use it for marketing purposes without your explicit consent.

5 Cookies

Our website uses minimal cookies. We respect your browsing experience and do not use tracking or advertising cookies.

• macai_lang — Stores your language preference (English or Traditional Chinese). Expires after 365 days. This is the only cookie set by our website.

6 Third-Party Services

We use a limited number of trusted third-party services to operate our website and business:

• Cloudflare — Website hosting and content delivery. Cloudflare may collect standard web traffic data (IP address, browser type) for security and performance purposes. See Cloudflare's Privacy Policy.
• Cal.com — Appointment scheduling. When you book an assessment, Cal.com processes your booking details. See Cal.com's Privacy Policy.
• Google Fonts — Typography delivery (Inter and Noto Sans TC). Google may log font requests. See Google's Privacy Policy.

We do not sell, rent, or share your personal data with any third parties for their marketing purposes.

7 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Service records — Retained for the duration of your support plan plus 12 months, to assist with follow-up service and warranty queries
• Booking information — Retained for 12 months after the service is completed
• Enquiry correspondence — Retained for 6 months after the last communication
• Payment records — Retained as required by Hong Kong tax and accounting regulations (typically 7 years)

You may request deletion of your personal data at any time by contacting us. We will comply within 40 days as required by the PDPO.

8 Your Rights Under the PDPO

Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have the following rights regarding your personal data:

• Right of Access — You may request a copy of the personal data we hold about you
• Right of Correction — You may request that we correct any inaccurate personal data
• Right to Opt Out — You may opt out of receiving marketing communications at any time
• Right of Erasure — You may request deletion of your personal data, subject to legal retention requirements

To exercise any of these rights, please contact us at the email address below. We will respond to your request within 40 days.

9 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services after any changes constitutes acceptance of the updated policy.