FAQ
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Everything you need to know about HKMAC AI, our local AI services, BYOM upgrades, and support plans.
HKMAC AI is a Hong Kong-based AI configuration service. We install, optimise, and configure a comprehensive suite of open-source AI tools on Apple Silicon Macs so they run 100% locally — no cloud, no subscriptions, complete privacy.
We offer two service models: pre-configured AI Mac bundles ready to use out of the box, and BYOM (Bring Your Own Mac) upgrade services where we transform your existing Mac into a powerful local AI workstation.
Our mission: Deliver AI power right on your desk — private, unlimited, and subscription-free.
Any Mac with Apple Silicon (M1 chip or later) is compatible with our AI services. This includes:
- Mac mini (M1, M2, M2 Pro, M4, M4 Pro)
- MacBook Air and MacBook Pro (M1 and later)
- Mac Studio (M1 Max, M1 Ultra, M2 Max, M2 Ultra, M4 Max)
- iMac and Mac Pro with Apple Silicon
We recommend 16GB RAM as a comfortable minimum. 32GB or more is ideal for professional workloads such as running larger language models, image generation, and multi-tool workflows simultaneously.
Our standard turnaround is 3 days from drop-off to collection. This includes:
- Full AI suite installation and configuration
- Downloading and optimising AI models for your specific hardware
- Performance tuning and memory allocation optimisation
- Comprehensive quality testing of every installed tool
Getting started: Book a free assessment first. We will evaluate your Mac, discuss your use case, and recommend the best tier for your needs.
Yes, 100%. Privacy is the foundation of everything we do. Every AI tool we install runs entirely on your Mac's local hardware using Apple Silicon's Neural Engine and GPU.
- Your documents, conversations, images, and audio never leave your machine
- No data is sent to OpenAI, Google, Anthropic, or any cloud AI service
- No API keys or cloud accounts required
- Once setup is complete, we have zero access to your AI activities
Our guarantee: What happens on your Mac stays on your Mac. No exceptions.
We install and configure a comprehensive suite of open-source AI tools, all running locally on your Mac:
- Ollama — LLM runtime engine for running language models locally
- LM Studio — Intuitive GUI for interacting with AI language models
- Whisper — Speech-to-text transcription with multi-language support
- Stable Diffusion — AI image generation from text prompts
- PrivateGPT — Chat with your documents privately using RAG technology
- n8n — Workflow automation to connect your AI tools together
- Continue.dev — AI code assistant integrated into your IDE
The exact tools and models installed are tailored to your hardware capabilities and use case. Higher tiers include more models and advanced configurations.
BYOM stands for Bring Your Own Mac. Instead of purchasing a new pre-configured bundle, you bring us your existing Apple Silicon Mac and we install, configure, and optimise our full AI suite on it.
BYOM is available in three tiers:
- Essential — Core AI tools with 30 days post-setup support
- Pro — Full AI suite with 90 days support
- Enterprise — Custom configuration with 90 days priority support and advanced optimisations
All M-series supported: Any Mac with Apple Silicon qualifies for BYOM service. We optimise the tool selection and model sizes to match your specific hardware.
No. All core AI tools and models run completely offline once installed. Your Mac can generate text, transcribe audio, create images, and process documents without any internet connection.
Internet is only needed for optional activities:
- Downloading new or updated AI models from Ollama or Hugging Face
- Receiving software updates for the installed AI tools
- Accessing our remote support during your support period
True offline AI: This is the key difference from cloud AI services. Your Mac is a self-contained AI workstation that works anywhere, anytime.
Every HKMAC AI service includes post-setup support. The duration depends on your tier:
- Essential — 30 days of support for troubleshooting and basic guidance
- Pro — 90 days of support including model recommendations and workflow advice
- Enterprise — 90 days of priority support with custom configurations and dedicated assistance
Beyond the included support period, we offer ongoing support plans, model update subscriptions, custom AI development, and training sessions. Contact us to learn more.
Need help? Book a free assessment and we will recommend the right service tier and support plan for your needs.
Still have questions?
Book a free assessment and speak with our team about how HKMAC AI can transform your Mac into a local AI powerhouse.
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