Support

Support Plans

Keep your AI stack running at peak performance with ongoing updates, expert troubleshooting, and dedicated support.

Why ongoing support?

AI evolves fast. Your setup should too.

🔄

Model Updates

New AI models are released regularly. We keep your local stack current with the latest, most capable models optimised for your hardware.

🛠

Compatibility

macOS updates can break AI tool configurations. We proactively test and fix compatibility issues so your workflow stays uninterrupted.

⚡

Optimisation

As your needs grow, we fine-tune performance settings, adjust model parameters, and optimise memory allocation for maximum throughput.

Choose your plan

Simple, transparent pricing

Basic
Best for individual users
HK$49/month
  • Email support (48-hour response)
  • Monthly model updates
  • Basic troubleshooting guide
Get Started
Most Popular
Standard
Best for small teams
HK$99/month
  • Priority email support (24-hour response)
  • Monthly model updates + new model recommendations
  • Remote troubleshooting sessions (1/month)
  • Software update assistance
Get Started
Premium
Best for enterprises
HK$199/month
  • Priority support (4-hour response, business hours)
  • Monthly model updates + custom model tuning
  • Remote troubleshooting sessions (4/month)
  • On-site visit (1/quarter)
  • Custom workflow maintenance
  • Dedicated account manager
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Included in every plan

What every plan includes

🛡

Security Patches

Critical security updates applied to all AI tools in your stack.

✅

Compatibility Checks

Verified compatibility after every macOS update.

🚀

Priority Access

Early access to new AI tools and features before public release.

📧

Update Notifications

Stay informed about important model releases and changes.

FAQ

Frequently asked questions

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, the difference is prorated.
Your support continues until the end of your current billing period. After that, you retain full use of all installed software — it runs locally on your Mac and will continue working. You simply won't receive further updates or support.
Yes, annual billing is available for all plans and saves you two months (pay for 10, get 12). Contact us during your free assessment to set up annual billing.
Basic: 48-hour email response. Standard: 24-hour priority email response. Premium: 4-hour response during business hours (Mon-Fri, 9am-6pm HKT). Response times are targets, not SLA-backed guarantees, though we consistently meet or exceed them.
Absolutely. You can subscribe to a support plan at any time after your initial purchase or BYOM service. Book a free assessment and we'll recommend the best plan for your needs.

Not sure which plan is right for you?

Book a free assessment and we'll recommend the best support plan for your setup and workflow.

Book Free Assessment